Privacy Policy

This Privacy Policy applies to Jay's Digital Consulting ("JDC", "we", "us" or "our") and information collected through jaysdigitalconsulting.com, our website forms, website chat and related communications.

JDC is based in La Crete, Alberta. We handle personal information in accordance with applicable Canadian and Alberta privacy laws, including Alberta's Personal Information Protection Act (PIPA) where it applies.

The information we collect depends on how you use the website and what you choose to submit. It may include:

• your name, email address, phone number and business name;
• business location, website address, industry, services, service areas and other business information you provide;
• information submitted through a contact form, free website audit request, strategy-call application or website chat;
• marketing, lead-generation, website or business goals you choose to share with us; and
• basic technical information associated with use of the website or forms, such as page URL, browser/device information, timestamps, and similar diagnostic or session information.

Please do not submit sensitive personal information that is not reasonably necessary for us to respond to your request or provide the requested service.

We may use information for reasonable business purposes including:

• responding to questions, messages and quote requests;
• preparing a requested website audit or strategy call;
• evaluating whether our services are a fit for your business;
• delivering and supporting services you purchase from us;
• maintaining customer and lead records in our CRM;
• improving our website, forms, communications and services;
• preventing misuse, fraud or security issues; and
• meeting legal, accounting or regulatory obligations.

Where consent is required, we seek consent appropriate to the circumstances. Submitting a form allows us to use the information reasonably necessary to respond to that submission and follow up about the request you made.

We do not treat a website inquiry as unlimited permission to send marketing messages. Commercial email or text messages are sent only where we have the consent or other legal basis required by Canada's anti-spam legislation (CASL). Marketing messages will include the required sender information and a way to unsubscribe where required.

We do not sell or rent your personal information. We may provide information to service providers when reasonably necessary for them to perform services on our behalf.

Those providers may include:

• HighLevel / LeadConnector for CRM, website chat, form tracking, email, SMS and related customer-management functions;
• website hosting, content-delivery and infrastructure providers;
• email, communications, security and technical service providers;
• analytics or advertising providers if those services are enabled on the website; and
• professional advisers or authorities when disclosure is reasonably necessary or required by law.

Service providers are expected to handle information only for the purposes for which it was provided, subject to their contractual and legal obligations.

Some service providers we use, including technology and CRM providers, may process or store information outside Canada, including in the United States. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement or regulatory authorities in accordance with those laws.

Questions about our use of service providers outside Canada can be directed to the privacy contact listed below.

The website and third-party services embedded in it may use cookies, local storage, session storage or similar technologies to remember session information, operate forms or chat, maintain security, and understand website activity. Your browser may allow you to block or delete cookies, although doing so can affect some website features.

We keep personal information only as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or to meet legal requirements. When information is no longer reasonably required, we take reasonable steps to delete, destroy or anonymize it as appropriate.

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. No website, network or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may ask about personal information we hold about you, request access to or correction of that information, or withdraw consent for future uses that rely on consent. Some legal or contractual exceptions may apply.

Withdrawing consent may mean we are no longer able to provide a service that depends on the information involved.

Our website may link to websites or services operated by third parties. Their privacy practices are governed by their own policies, not this one. We encourage you to review their privacy information before submitting personal information to them.

We may update this Privacy Policy as our website, services or legal obligations change. The current version will be posted on this page with the updated date shown above.

Questions, access or correction requests, and privacy concerns can be directed to Jay's Digital Consulting: